Website Visitor Privacy Notice

Specialist Letting Agency is committed to protecting and processing your personal data in accordance with the General Data Protection Regulations and the Data Protection Act 2018.

For the purpose of the legislation and your personal data, Specialist Letting Agency is the Data Controller. Carl Britton is the person responsible for data protection and can be contacted at 209 Redhill Drive, Bournemouth, BH10 6AJ. Tel: 01202 548400. Email: [email protected].

This privacy notice will be regularly reviewed and updated.

Online identifiers, IP addresses and cookie identifiers

When you visit our website we may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns. Data we store is always held within the European Union, or outside the EU with an organisation operating under the General Data Protection Regulations.

We may obtain information by using a cookie file stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Our lawful basis of processing is legitimate interest, as processing the data enables us to:

  • —Estimate our audience size and usage pattern.
  • —Store information about your preferences and customise our site according to your individual interests.
  • —Speed up your searches.
  • —Recognise you when you return to our site.

Your personal data will be processed during and after your website visit and any subsequent visits.

You may refuse cookies by activating the relevant setting on your browser. However, if you do so you may be unable to access certain parts of our site. Unless you adjust your browser settings, our system will issue cookies when you log on. More information about cookies is available at www.allaboutcookies.org.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the privacy policy of that website provider. We have no control over that policy and you should check it before continuing to access that site.

Recipients of personal data

It will be necessary for us to process or share all or some of your personal data with our website host and advertisers.

Retention period

Up to 3 months

We will retain some elements of your personal data for up to three months. Information that can be anonymised will be that which is no longer required for either contractual fulfilment or a legitimate interest. If the lawful basis for processing your data was consent, you may withdraw such consent at any time.

Your rights

Right of access

You have a right of access to check your personal data and verify the lawful basis of processing. We are obliged to respond within 30 days and may not charge a fee unless the request is unfounded, excessive or repetitive. Any fee charged must be reasonable and based on the administrative cost of providing the information.

Right to rectification

You have a right to rectification if the data we hold is inaccurate or incomplete. Where your data has been disclosed to third parties, we must inform them of the rectification where possible.

Right to erasure

You have a right to require erasure of your data where consent is our basis of processing (the right to be forgotten). You may request erasure where there is no compelling reason for its continued processing or where you withdraw consent. We will comply unless we have another lawful basis for retaining the data, such as a legal requirement or the defence of a legal claim.

Right to restrict processing

You have some rights to ask us to restrict processing, for example to block or suppress processing where the data may be incorrect while its accuracy is verified. We are permitted to store the data during this period.

Right to object

You have a right to object to further processing of your personal data. We may be required to stop processing unless there is some other legitimate basis, such as a legitimate interest or a requirement for the exercise or defence of a legal claim.

How to lodge a complaint with the supervisory authority

The supervisory authority responsible for data protection is the Information Commissioner's Office (ICO). Concerns may be reported to them as follows: